What is Maintenance & Support?

In this context, maintenance & support is the act of keeping your website up-to-date and in working order. This means performing regular checks; updating graphics, text, code, SEO, plugin and platform; and troubleshooting technical issues for users.

Websites are usually built with a host of technologies & services, coalesced into a single working solution and we make sure all these parts function as expected

What is Maintenance & Support?

In this context, maintenance & support is the act of keeping the developed solution is working order. This means performing regular checks, updating core architecture and troubleshooting technical issues for users.

Apps are engineered with a host of technologies & services, coalesced into a single working solution and we make sure all these parts function as expected ongoing work on tests & documenting solutions for other users is also part of this service.

What is Onboarding?

In this context, onboarding is the act of helping fresh users understand and effectively use an application solution. This can involve several different activities to ensure that the target market engages with the application in the intended way to reap maximum value gain.

Onboarding can include in-app help & tutorials, user helpdesk, manuals & knowledge base, group or one- on-one walkthroughs and on-site workshops. It doesn’t matter if your user is a stranger or your staff, onboarding is an essential toolkit for app distribution.

The smart concept workshop is designed for rapid concept development from a deep-dive into the details of an initial idea to determine its validity, marketability and commercialisation potential.

Monthly Inclusions

1. Server Package updates
2. Server & attached services reboots
3. Server Heartbeat checks
4. Server Upgrade Recommendations
5. Management via Laravel Forge & Envoyer.io
6. Staging & production real-time error capture